Feedback & Complaints

How to reach us

The quickest way is our online form — it goes straight to the team:

Or phone 0417 303 532 · email hello@placidstoragesolutions.com.au

Our complaints process & timeframes

1. We acknowledge your complaint within 2 business days — you'll get a confirmation with a reference so you know it's in hand.
2. We investigate and aim to resolve it within 10 business days. If it's complex and needs longer, we'll tell you why and keep you updated at least every 5 business days until it's resolved.
3. We explain the outcome and, where we've got something wrong, what we'll do to fix it and prevent it happening again.

There is no cost to make a complaint, and it won't affect your storage or access.

If you're not satisfied with our response

If we can't resolve your complaint to your satisfaction, you can escalate it to an independent body — free of charge in most cases:

• Queensland Office of Fair Trading (Department of Justice) — for consumer and fair-trading concerns. Phone 13 QGOV (13 74 68) · qld.gov.au/law/fair-trading
• Queensland Civil and Administrative Tribunal (QCAT) — for consumer disputes that need an independent decision. qcat.qld.gov.au
• Australian Competition & Consumer Commission (ACCC) — for issues under the Australian Consumer Law. Phone 1300 302 502 · accc.gov.au

Fair Trading generally asks that you try to resolve the issue with us first — so please give us the chance to make it right.